Case Studies
Yet what we also understand is that our values should express themselves not just through our churches or synagogues, temples or mosques; they should express themselves through our government. We would be making the same mistake that Reverend Wright made in his offending sermons about America – to simplify and stereotype and amplify the negative to the point that it distorts reality.
I’ve made a huge tiny mistake. Whoa whoa whoa whoa. Wait. Are you telling me you have a multi-stage trick with hidden identities? Can’t a guy call his mother pretty without it seeming strange? Amen. And how about that little piece of tail on her? Cute! I hear the jury’s still out on science.
Overview
About two years ago, a car dealer installed an open source IP phone system. A number of usability and voice quality issues arose that the company was unable to resolve. Management recognized that these problems were negatively impacting productivity, frustrating staff, and damaging the company's well-deserved reputation for providing top-notch customer service. The company began looking for an alternative system that would meet the company's requirements.
Challenges
The Auto Sales company was looking for a solution to the following usability and voice quality issues they were experiencing with their existing phone system.
Solution
The Auto Sales company installed an open source phone system. Scripts were used to perform basic functions, which caused management, functionality and usability issues with the existing PBX solution. The VoIP service provider considered it appropriate to reintroduce the voice solution in a structured way, by conducting interviews with end users to collect their feedback on the features, functionality and problems of the existing system. This information was used to implement the voice solution in a structured way, eliminating pain points and providing significant improvements in functionality and reliability.
Introduction
George runs a construction company specializing in the luxury market. He has many clients around the world and leads large and profitable new projects.
Challenges
Many of the specialists in the head office support multiple projects, so it's important that small teams can communicate and collaborate as freely as if they were in the same office. For example our concrete specialist works in our US headquarters but advises colleagues working on projects around the world. George tried to add a local phone line to each project site, but the cost of long-distance calls to discuss project details was too high. George wanted a solution that would make communication easy and affordable.
Solution
George needed a cloud-based solution for business communications and was recommended by an entrepreneur in the same community. Instead of a phone line, team members make and receive calls over the internet just like they would over the phone. The new touchscreen phones are simply plugged into a computer port and can be moved from one project to another as work is completed, protecting George's investment.
Result
A flexible software licensing model allows team members to use a laptop, tablet or smartphone as the office phone interface if they wish.
Introduction
CRM is a SaaS solution that allows you to manage all of your brokerage's processes, including a cloud-based CRM solution, connectivity to real estate portals, custom websites and mobile apps for sales consultants and real estate clients. and brokerage firms. The solution is suitable for brokers of all sizes, from independents to franchises and MLSs.
Challenges
ABC sells CRM for the real estate industry. To improve its business, the company needed a phone service that could provide customer service and technical support for daily operations.
On the other hand, ABC needed to offer all of its customers a scalable, high-quality and competitively priced IP voice solution that integrates with the CRM so they could access features such as caller ID on incoming calls, click-to-call, call list, etc. directly from the CRM.
The service had to meet the requirements of a VoIP service provider to provide VoIP service at the highest level, coupled with excellent customer service and the ability to integrate with ABC CRM.
Solution
All these ABC requirements plus many other features of the XYZ service provider, such as an excellent and intuitive administration interface, compatibility with all management systems 24/7 technical support or a 30-day trial period. XYZ's solution met their internal communication needs, which they could test before integrating it for their customers that they could test before integrating it for their customers, as well as the service offered to ABC CRM users.
Impact
For ABC, the improvement was significant in all respects, as the work of the entire remote team was resolved seamlessly and efficiently.
Benefits
- The Telemune solution
- Optimal and more personalized customer service
- Easy to install and configure
- Possibility of automatic configuration
- Advanced CRM software solution
Introduction
ABC is a leading lottery operator and provider of technology and professional services worldwide. With a proven track record of successful public-private partnerships worldwide, ABC enables national lotteries and lottery owners to develop lotteries responsibly. Its expertise in game design, digital platforms, e-commerce, retail and marketing make it one of the most successful interactive lottery operators. ABC UK has achieved unparalleled success in helping the UK National Lottery distribute over £1 billion to winners.
Challenge
ABC Global needed a corporate phone system to meet their needs. The tri-national lottery operator and service provider needed flexibility in the choice of telephone numbers and the ability to move users online and offline as required.
The organization was using an operator that did not meet its needs. In addition, ABC Global needed a clear billing split and had to rely on its existing operator, which again did not meet its requirements as it did not offer the necessary granularity and flexibility.
Solution
ABC Global recently decided to switch from its existing operator to a VoIP provider. The provider offered a cloud-based communications platform that allows flexible and secure connectivity regardless of location. It offers free internet calls, global virtual numbers, a portal with an intuitive and easy-to-use web interface, and is ideal for distributed workforces and remote offices.
The platform’s completely redesigned dashboard offers a cleaner and bolder user interface, providing users with a more intuitive, responsive and flexible overall user experience. New and improved features further enhance the enhanced version.
Benefits
A simpler and more intuitive user interface has already made it easier for ABC Global to add new lines and possibly remove old ones. The organisation aims to more than triple the current number of users of the system. A VoIP provider will simplify this task and increase its efficiency.
Introduction
A law firm with around 100 employees in different regional offices had invested in separate branches at each location, but faced expensive and complex problems. A limited IT staff meant that systems were not consistently updated and were poorly maintained.
Challenges faced
There is no method of disaster recovery. A line that connected a branch exchange to the public switched network went down, leaving one office without phone service for days on end. After all, most of the company's work was done at customer offices and other remote locations. However, team members were unable to communicate seamlessly with the office communications system and maintain maximum productivity while traveling.
Solution
The company turned to a cloud-based PBX platform hosted by a service provider to provide it with the outage protection it needed and to extend telephony capabilities for its team. The company implemented new cloud-based automated services and call center capabilities, as well as a robust unified communications application to increase productivity - all for the money spent on maintaining its previous PBX system.
Result
Introduction
ABC is one of the world's leading providers of integrated B2B weather solutions. Its research and forecasts help businesses and other organizations make important decisions more effectively. The company has offices in Australia and around the world.
Challenges
Some of ABC’s offices are large and employ up to 150 staff. Others are small, employ a few people and some work from home. When the group decided to open a new office in Canada, a VoIP solution was the obvious choice as it was flexible, functional and cost effective.
The main problem was that the company wanted to manage and configure the telecommunications system for all employees from a central location. It was necessary because team leaders had to work with different providers in different locations.
Solution
They needed a VoIP provider to host them so they could communicate with their employees at different locations. The plan was to extend the solution to large offices in different countries, such as Germany, France, Poland, Ireland, etc. Once completed, the company will have around 500 users.
Benefits
The team leader has everything in one place – a centralized management environment that can be used worldwide. If he wants to get a number in Berlin, I can add it to the same system as the number in Tokyo.
Using features like “Follow Me” and “Call Groups” there was increase in productivity.. Employees from different countries can easily communicate on the same number. Thus, the phone rings in three countries when a call is made.
Overview
ABC manufactures aluminum cans used in the beverage industry. The company recently opened a plant in the province that currently serves 80 customers (and will serve as many more in the near future).
Challenges
The customer's new plant required a new PBX system for 80 employees and more in the near future.
- Requirements of the customer
- A professional telephone system
- Configuration of area codes
- Configuration of queues
- Desire to expand the system to include a public announcement (PA) system in the near future to provide messaging and notifications.
- Definition of outbound call policies by extension, department, group, e.g., who can make internal/local/international calls and whether a password is required before making an external call.
- Real-time monitoring and powerful reports
Proposed Solution
The provider proposed IP PBX system based on customer requirements.
Result
The entire system was installed as planned within two weeks, including
- Complete system installation
- Development and implementation of the system script
- Testing and training of the staff
Overview
A school, college or university has specific needs that differ from standard business or PBX solutions. We have prepared a case study highlighting these unique differences and the solutions that have been provided to address them.
Challenges
The Principal wanted the system to do the following things.
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- Enabled mobility at no cost
- Improved call handling
- Parents can send text messages.
- Integrated with contacts in Microsoft Outlook
- Make them look more professional
Solution
Solution implemented by the school:
The client decided that a VoIP phone was the right solution. It provided all the features they wanted and unified communications in a way they never thought possible. They were very happy with the way we handled their problems, and we solved a lot of problems in advance.
Liaising with school staff
We introduced cordless phones but some maintenance staff already had a mobile phone connection as they were constantly on the move. Due to the size of the building, we decided that a hybrid solution was the best option.
Mobile administrative staff was equipped with cordless phones. We connected four cordless phones which were strategically placed for good coverage. This allowed them to communicate with staff around the building and receive transferred calls from parents and others, free of charge.
Improved call management (juggling)
An answering machine has been installed here, which now acts as a back-up for staff taking phone calls. Instead of having to put one call on hold to take another, or interrupting the receptionist’s work, an automated attendant now answers after six rings and says, “Thank you for calling ABC Senior School, your call is important and we will get back to you soon.” This ensures that they never miss a call, and sounds extremely professional. Anyone trying to contact the school on a busy Monday morning will now know that they have been put through to the right place and that someone will answer soon, rather than calling all the time.
Testimonials
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Aleen Valzac
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Alex Joan
