Hosted Cloud Phone Systems

A private branch exchange (PBX) is a type of telephone network through which companies route calls to departments or extensions. The system itself is traditionally located in offices. The system equipment is bulky and requires separate storage facilities as well as regular repair and maintenance. In the past, only large companies had the resources to install and manage such systems for their office telephones. This has changed with the advent of cloud technologies.

What is a cloud phone system?

A cloud phone system is a VoIP-based hosted phone system that allows a company’s phone communications to be moved to the cloud. Cloud phone systems simplify business communication, offer advanced features and operate with improved security.

How do cloud phone systems work?

With cloud phone systems, your voice is broken down into small digital packets that are sent as data over the internet to the recipient of the call. Cloud TV is used to route the calls. Cloud TV systems are available in a variety of forms and are accessible to anyone with an internet connection. With a VoIP adapter, you can use a regular phone to make calls in the cloud. The adapters connect to a phone socket in the wall or directly to the router. You can also make phone calls with your smartphone. You can download applications such as Google Voice or Skype on your smartphone to make calls over the internet.

Features of Cloud Phone Systems

Let’s discuss the different features of cloud phone systems.

Call transfer

Call Forwarding automatically forwards your call to another number if the first number doesn't answer. There is no need to call an extension. Instead, the phone system automatically forwards the call to another device/phone number using the same agent. Administrators and agents can adjust the dialing sequence.

Video Conferencing

As distance learning becomes more common, companies need reliable and easily accessible video conferencing solutions. Many cloud phone systems offer video conferencing as part of the package, so there is no extra cost.

Voicemail

This is a standard feature of cloud systems that allows you to receive messages about missed calls.

AutoCLIP

The AutoCLIP feature is very useful when handling callbacks. Here is an example. A sales representative calls a customer, but the customer does not answer the call. After a few minutes, the customer calls back. As his data is stored, his call is forwarded directly to the salesperson.

Call Holding and Call Forwarding

The Hold function allows agents to put callers on hold until an appropriate agent arrives, answers a question or for any other reason. Custom music on hold is available. Call Forwarding allows agents to forward an answered call to another agent by pressing a button.

International Calls

Because Cloud Phone uses the Internet, you do not have to pay long distance charges to make or receive international calls. Long distance and international calls are included for free in most cloud phone plans.

Messages

It is also known as team collaboration. This feature allows for a variety of collaboration methods such as screen sharing, file sharing, document editing, and conferencing.

Group Calls

Group calls are used to efficiently distribute calls to employees in a particular department. When a call comes in, all the phones in the group ring sequentially or simultaneously, depending on the call strategy you set.

Call Screening and Call Blocking

Call screening, also known as caller ID, identifies incoming calls (or displays company information to callers) and helps agents determine how to respond to individual calls. The agent can choose to take the call, reject it, send it directly to voicemail, or forward it to another agent.

Benefits of a Hosted Cloud Telephony System

There are many advantages to cloud-based systems. Here are just some of them

Mobile Applications

You can easily manage your business calls on your iOS or Android smart phone. Keep your own phone number and business line separate.

Cost Savings

You can save up to 60% compared to traditional phone systems. The virtual phone system allows you to make domestic calls at an affordable price.

Cloud-based

Manage all aspects of your phone solution in the cloud. You can add a new desk phone in seconds. You can do it all from your existing Internet environment.

Advanced Features

More than 45 VoIP features for business are available. Key features include call forwarding, video conferencing, auto attendant, screen sharing, and more.

Highest Reliability

Our cloud communication solution is intrinsically reliable, with no downtime for two years. Our data center is one of the most reliable in the world.

Disadvantages

Cloud-based systems do have their disadvantages and we’ll address them here.

Faster network drives

You may need to upgrade to a VoIP-optimized router or switch; a Wi-Fi mesh network can help with speed and coverage.

Stable Internet Connection

Cloud phone systems do not use a large amount of bandwidth, but they do require a minimum download speed of 100 kbps per phone line.

Random Latency and Jitter

Jitter and latency are two call quality issues that can occur with cloud phones. This is a natural feature of wireless networks.

Testimonials

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Aleen Valzac

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