Medium Phone Systems
Retail environments have unique mobility and customer requirements that affect the way they work every day. Below is a typical customer case that illustrates these requirements and the end-to-end solution we offer to meet them.
The store had four employees, two of whom were temporary workers. The new store had a phone line and a cordless phone. However, they needed multiple phone lines and wanted to give a more professional appearance.
This is the store owner’s summary.
Having such a system in place is
- Allowing the connection of multiple phone lines, ensuring mobility
- Allowing for better management of store and back office calls
- Reduce costs wherever possible.
- The solution has to be affordable
- Better control of inbound call history
- Create a more professional impression
- An easy way to raise funds
The choice was immediate: a hosted PBX from a VoIP service provider. It fits their needs and budget perfectly. There was no cable in the building, as the previous tenants had not installed a phone system. The VoIP provider hosted system eliminates the need for complicated wiring and a phone system server in the store, because the brains of the phone system are in the cloud.
Not only did we not have to hire a technician to install the phone system, but we saved over $1,000 by not having to wire the building – just plug in a SpringCom device and we’re done. Its excellent NBN connectivity makes it easy to run a great hosted service.
The company offers the following benefits:
In-store mobile communications
We chose a fixed desk phone for the back office and a wireless handset for the store. This means we can do almost everything we can do with desk phones: answer the phone upstairs if necessary, transfer calls, put calls on hold to check stock, etc.
Better call management throughout the day.
The VoIP provider’s hosted PBX is packed with great features, such as auto attendant. This means your staff no longer has to interrupt one call to answer another, or interrupt a sale. After four rings, the auto attendant says: “Thank you for calling ABC Surprise”. This ensures that no calls are missed and also creates a very professional impression.
No maintenance required
The VoIP provider’s hosted PBX is a fully managed phone system, regardless of the package you choose. This means retailers can call the VoIP provider support team in Australia at any time to make changes to the system, such as adding new messages on hold or setting up call forwarding to the owner’s cell phone, with no ad hoc charges.
Voicemail for daytime and after-hours use
The VoIP provider’s Hosted PBX also has a free voicemail. This allows us to answer calls from vendors and creditors. Staff responsible for accounting and ordering is only available two days a week. Employees can now forward outgoing calls to the office phone or receive them directly through voicemail.
Testimonials
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