FAQs

NDIS

Frequently Asked Questions

It depends on the type of Audit you need, your audit readiness, and the size of your company. Before the Audit commences, there is a preparation process, such as providing the required documents. Once the documentation is complete, you will be assigned an auditor and an audit date. The Audit will usually take 1 to 2 days or 3 to 4. Once the Audit is completed, we will have a 2-to-4-week period to finalise your audit report and submit it to the NDIS Commission for approval.

The cost of an audit depends on how much work we must do to assess your company against the NDIS Practice Standards. Prices vary based on the following:


  • The registration group delivered and associated modules
  • Audit type
  • The number of staff
  • The number of participants you provide services to
  • The number of sites that you have

We are happy to provide a free, no-obligation quote, so feel free to book a call or email us via our website. Please have your initial Scope of Audit document ready when you contact us. Link

The initial scope of the Audit summarises the registration requirements that apply to your company. The NDIS Commission provides it after you have completed your registration application. It will outline whether you require verification or certification, an Audit, and what your company needs to demonstrate to comply with the relevant NDIS Practice Standards. You can upload this document to our website using the Link when it is ready.

The NDIS Commission Website has excellent information and resources that will help you to understand how an Audit can be conducted; see the Link below: https://www.ndiscommission.gov.au/providers/registered-ndis-providers/provider-obligations-and-requirements/understanding-what#paragraph-id-1213

The report goes through multiple review stages. It will be sent out within 2 weeks for a verification audit and within 4 weeks for a provisional or certification.

Your registration begins from the date the NDIS Commission registers you. NDIS registration runs on a 3-year timeline, meaning you will need to undergo an audit to renew your registration every 3 years. This ensures that you continue to adhere to the NDIS Practice Standards. Note: There may be audits in between depending on your company application ( e.g., Midterm audits or registration conditions after a Provisional audit).

OHS

Frequently Asked Questions

The purpose of an OHS audit is to assess whether your organisation’s safety systems comply with relevant WHS legislation and standards such as ISO 45001. It helps identify gaps, evaluate the effectiveness of your safety controls, and provide recommendations for improvement.

The audit involves reviewing documents, inspecting the physical workplace, interviewing staff, and assessing processes such as hazard identification, risk management, incident reporting, and emergency preparedness. We tailor the audit scope to your business needs.

The duration depends on your organisation's size and complexity. A small business might take a few hours, while a large facility or multi-site organisation may require several days. We’ll provide an estimated schedule during the planning stage.

We conduct audits against WHS legislation, Codes of Practice, and international standards such as ISO 45001:2018 (Occupational Health and Safety Management Systems). We can also assess compliance with your internal policies or client-specific requirements.

We’ll document any non-conformities in the audit report along with suggested corrective actions if we identify them. We also offer support to help you close these gaps and improve your overall safety performance.

We aim to minimise disruption by scheduling around your operations and maintaining clear communication. Auditors will observe and ask questions respectfully without interfering with work tasks.

Key personnel such as WHS officers, managers, supervisors, and workers should be available for interviews and site walk-throughs. Having access to documents and key areas of the workplace is also important.

Typical documents include:


  • WHS policies and procedures
  • Risk assessments and SWMS
  • Incident and injury records
  • Emergency plans
  • Training records
  • Maintenance

Before the audit, we’ll send a checklist, so you know exactly what’s needed.

It can be! We offer both internal audits for compliance improvement and external audits for ISO 45001 certification. Let us know your goals, and we’ll align the audit accordingly.

We provide post-audit support, including guidance on implementing corrective actions and system improvements and preparing for re-audits or certification if needed.

Yes. All information obtained during the audit is treated with strict confidentiality and used only for audit and improvement purposes.